Seabird

RMA Service Request Form

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RMA Sea-Bird Scientific logo Return Merchandise Authorization
(RMA) Form

RMA Form

Please Note:


  • Notice (October 11, 2021): It has come to our attention that some email messages from the Service and Support teams are being automatically sent to recipient’s junk mail folders. To ensure that our teams can effectively resolve your technical support queries and communicate RMA updates, we recommend that you preemptively whitelist @seabird.com email addresses in your email system. If you have an open ticket with Support or Service, please check your junk mail folder for any missed correspondence.
  • Due to a disruption in our supply chain, orders requiring new connectors or cables may require significant additional lead time. For example a custom cable may take 22 weeks or longer to provide at this time. We are working with our supply chain to resolve this issue as soon as possible.
  • Please take special care to install all dummy plugs on your instrument prior to shipment to ensure connectors are adequately protected from potential damage.
  • Before shipping, obtain an RMA number, so that we know your instrument is on the way and can schedule appropriately
  • Read before packing an  SBE 25 or SBE 9plus
  • Shipping batteries

Preparing all shipments: Choose the site location you are returning your instrument to:

Sea-Bird Scientific in Philomath, Oregon (WET Labs) is no longer accepting instruments at the Philomath facility. Effective January 11, 2017, Sea-Bird Scientific in Halifax, Nova Scotia (Satlantic) is no longer accepting instruments at the Halifax facility. Equipment historically sent to Halifax or Philomath should now be sent to Sea-Bird Scientific in Bellevue, Washington.

Other Links: FAQs / Sending Data