Warranty in .pdf format
5-Year Limited Warranty (New Products)
For a period of five years after the date of original shipment from our factory,
products manufactured by Sea-Bird are warranted to function properly and be free of
defects in materials and workmanship. Should a Sea-Bird instrument fail during the
warranty period, return it freight pre-paid to our factory. We will repair it (or at our
option, replace it) at no charge, and pay the cost of shipping it back to you. Certain
products and components have modified coverage under this warranty as described below.
Limited Warranty on Service & Repairs
Service work, repairs, replacements parts, and modifications are warranted to
be free of defects in materials or workmanship for the remainder of the original
5-year warranty or one year from the date of shipment from our factory after
repair or service, whichever is longer. Certain products and components have
modified coverage under this warranty as described below.
Modifications / Exceptions / Exclusions
- The SBE 43 DO sensor is warranted to function properly for 5 years. Under
normal use however, the electrolyte in an SBE 43 will require
replenishment after about 3 years (or longer, depending on conditions of use).
Anytime during the warranty period, the SBE 43 will
be refurbished once without charge. Return the
sensor freight pre-paid to our factory. We will refurbish it for free
(electrolyte refill, membrane replacement, and recalibration) and pay the cost
of shipping it back to you. Membrane damage or depletion of electrolyte caused
by membrane damage is not covered by this warranty.
- The pH sensor electrode used in the SBE 18 pH
27 pH/ORP sensor has a limited design life caused by the depletion of their
chemical constituents during normal storage and use, and is covered under warranty for the first 90 days only. Other
components of the sensor (housing, electronics, etc.) are covered for 5 years.
- Instruments or sensors manufactured by other
companies (example: fluorometers, transmissometers,
PAR, optical backscatter sensors, altimeters, etc.) are warranted only to
the limit of the warranties provided by their original manufacturers,
typically 1 year.
- Water sample bottles manufactured by other
companies, and PVC plastic bottle parts used to make
Sample Bottles are warranted only to the limit of the warranties provided
by their original manufacturers, typically one year. The mounting bracket
(except stainless steel band clamp) used in Sea-Bird Improved Sample Bottles
is covered for 5 years.
- Batteries, zinc anodes, anti-foulant devices,
and other consumable/expendable items are not covered
- Electrical cables, dummy plugs, and stainless
steel band clamps are warranted to function properly and
be free of defects in materials and workmanship for 1 year.
- Non-catalog products are not covered under
this warranty; these products have separately defined warranties.
- This warranty is void if in our opinion the instrument has been damaged by accident,
mishandled, altered, improperly serviced, or repaired by the customer where such treatment has affected its
performance or reliability. In the event of such misuse/abuse by the customer, costs for repairs
plus two-way freight costs will be borne by the customer. Instruments found defective
should be returned to the factory carefully packed, as the customer will be responsible
for freight damage.
- Incidental or consequential damages or costs incurred as a result of product
malfunction are not the responsibility of SEA-BIRD ELECTRONICS, INC.
Warranty Administration Policy
Sea-Bird Electronics, Inc. and its authorized representatives
or resellers provide warranty support only to the original purchaser. Warranty
claims, requests for information or other support, and orders for post-warranty
repair and service, by end-users that did not purchase directly from Sea-Bird or
an authorized representative or reseller, must be made through the original
purchaser. The intent and explanation of our warranty policy follows:
- Warranty repairs are only performed by Sea-Bird.
- Repairs or attempts to repair Sea-Bird products performed
by customers (owners) shall be called owner repairs.
- Our products are designed to be maintained by competent
owners. Owner repairs of Sea-Bird products will NOT void the warranty
coverage (as stated above) simply as a consequence of their being
- Owners may make repairs of any part or assembly, or replace
defective parts or assemblies with Sea-Bird manufactured spares or
authorized substitutes without voiding warranty coverage of the entire
product, or parts thereof. Defective parts or assemblies removed by the
owner may be returned to Sea-Bird for repair or replacement within the terms
of the warranty, without the necessity to return the entire instrument. If
the owner makes a successful repair, the repaired part will continue to be
covered under the original warranty, as if it had never failed. Sea-Bird is
not responsible for any costs incurred as a result of owner repairs or
- We reserve the right to refuse warranty coverage on a
claim by claim basis based on our judgment and discretion. We will not
honor a warranty claim if in our opinion the instrument, assembly, or part has been damaged by
accident, mishandled, altered, or repaired by the customer where such
treatment has affected its performance or reliability.
- For example, if the CTD pressure housing is opened, a PC
board is replaced, the housing is resealed, and then it floods on
deployment, we do not automatically assume that the owner is to blame. We
will consider a claim for warranty repair of a flooded unit, subject to our
inspection and analysis. If there is no evidence of a fault in materials
(e.g., improper or damaged o-ring, or seal surfaces) or workmanship (e.g.,
pinched o-ring due to improper seating of end cap), we would cover the flood
damage under warranty.
- In a different example, a defective PC board is replaced
with a spare and the defective PC board is sent to Sea-Bird. We will repair
or replace the defective PC board under warranty. The repaired part as well
as the instrument it came from will continue to be covered under the
- As another example, suppose an owner attempts a repair
of a PC board, but solders a component in backwards, causing the board to
fail and damage other PC boards in the system. In this case, the evidence of
the backwards component will be cause for our refusal to repair the damage
under warranty. However, this incident will NOT void future coverage under
- If an owner's technician attempts a repair, we assume his/her
qualifications have been deemed acceptable to the owner. The equipment owner
is free to use his/her judgment about who is assigned to repair equipment, and
is also responsible for the outcome. The decision about what repairs are
attempted and by whom is entirely up to the owner.
Software License Agreement
By downloading any of our software, you expressly agree to the following:
Sea-Bird's Seasoft© software is provided free of charge to Sea-Bird users and is not subject to any license. Seasoft
is protected by copyright laws and international copyright treaties, as well as
other intellectual property laws and treaties. All title and copyrights in and
to Seasoft and
the accompanying printed materials, and any copies of Seasoft, are owned by Sea-Bird Electronics. There are no restrictions on its use or
distribution, provided such use does not infringe on our copyright.
is a modular program that includes Seasoft V2
Calculator, and Plot39),
for Waves - Win32, Seasoft-DOS, and
Seasoft for Waves - DOS.
Sea-Bird Electronics expressly disclaims any warranty for software. Software and any related documentation is provided "as is" without warranty
of any kind, either expressed or implied, including and without limitation, the implied
warranties or merchantability, fitness for a particular purpose, or non infringement. The entire risk arising out of use or performance of Seasoft
remains with you.
In no event shall Sea-Bird Electronics or its representatives or suppliers be liable for any damages whatsoever (including, without limitation,
damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of the use
of or inability to use this Sea-Bird Electronics product, even if Sea-Bird has been advised of the possibility of such damages.
Sea-Bird Home Phone: (+1) 425-643-9866
Fax: (+1) 425-643-9954 E-mail: