Sea-Bird Europe, a European Calibration and Repair Center, is now open!
For Service scheduling, contact Mike Handewith, Ryo Matayoshi, or Alicia Ashford in the service department via phone [(+1) 425-643-9866], fax [(+1) 425-643-9954], or email (firstname.lastname@example.org). The Service and Technical Support departments are available Monday - Friday, 0700 to 1700 Pacific Standard Time (1500 to 0100 Universal Time) in winter, and 0700 to 1700 Pacific Daylight Time (1400 to 0000 Universal Time) the rest of the year.
Typically, Sea-Bird can calibrate the instrument and perform minor repairs within 4 - 6 weeks, plus shipping time. However, this may vary, depending on current backlog. Before shipping an instrument to us, obtain an RMA number and fill out a Service Request Form, so that we know your instrument is on the way and can schedule appropriately. If time is critical, contact us before shipping to verify that we can meet your schedule.
Please review the following:
Note: For RMA number, Service Request Form, and/or shipping instructions for our European Calibration and Repair Center, see Sea-Bird Europe.